Privacy Policy
Effective Date: April 5, 2026
Luny (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website (https://luny.com.au), our applications, our rewards program, and our related services (collectively referred to as the “Service”). By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our Service. You should also review our Terms and Conditions.
1. Definitions
For clarity, the following terms are used in this Privacy Policy.
Company refers to Luny.
Country refers to Australia.
Personal Information / Personal Data means information that identifies or can reasonably identify an individual.
Service refers to the website, application, rewards platform, and related services operated by Luny.
Device means any internet-connected device such as a computer, phone, or tablet used to access the Service.
Third-Party Service refers to advertisers, marketing partners, analytics providers, or service providers that may assist in operating our Service.
You refers to a person or entity accessing or using the Service.
2. How We Collect Personal Information
We may collect personal information when you access or browse our website, register an account, subscribe to our rewards program, provide account information, contact us via email or forms, interact with us on social media, participate in promotions or surveys, change your marketing preferences, or complete transactions through the Service. You have the right not to provide personal information; however, some features of the Service may not function properly if certain information is not provided.
3. Types of Personal Information We Collect
The information we collect may include account information such as your name, email address, phone number, date of birth, and postcode. We may also collect rewards and account information including your Luny account details, reward balances, retailers you interact with through our Service, and transaction details related to rewards. Payment-related information may include your PayPal email address when required for withdrawals or payments. We may also collect technical information such as IP address, browser type, device information, operating system, and pages visited on our website. Additional information may include any other details you voluntarily provide when contacting us or using the Service.
4. Identity Verification (KYC)
In some circumstances we may be required to collect identification information to comply with Know Your Customer (KYC) requirements or anti-money laundering regulations. This information may be collected directly by us or through a trusted third-party provider. If verification is required, you will be informed of the specific information needed during the verification process.
5. Information From Third Parties
In certain situations we may receive information from third parties, including publicly available information on social media platforms, fraud detection services, service providers assisting with transactions, or individuals or organisations you authorise us to contact. Where permitted by law, we may combine this information with data collected directly from you.
6. How We Use Your Personal Information
We use your personal information to provide and operate our Service, manage your account, process transactions and rewards, improve our website and platform, respond to enquiries or support requests, conduct analytics and research, send service notifications, provide marketing communications, administer competitions and promotions, prevent fraud, maintain security, and comply with legal obligations.
7. Marketing Communications
By providing your email address or phone number, you may receive communications about promotions, competitions, new services, features, or surveys. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message. Please note that even if you opt out of marketing communications, you may still receive important account-related messages.
8. Disclosure of Personal Information
We may share your information with service providers such as hosting providers, payment processors, marketing platforms, customer support providers, and analytics providers. We may also share information with business partners including advertisers, contest sponsors, and marketing affiliates where necessary for operating our Service. Professional advisers such as lawyers, accountants, and insurers may also receive information when required. We may disclose personal information where required by law, court order, or government request. In the event of a merger, acquisition, or sale of business assets, personal information may be transferred to the new owner.
9. International Data Transfers
Your information may be stored or processed outside Australia through cloud services or international providers. Some countries may not provide the same level of privacy protection as Australian law. Where required, we implement safeguards such as Standard Contractual Clauses or similar protections to help secure your information.
10. Data Security
We take reasonable steps to protect your personal information through secure servers, encryption technologies, access controls, and administrative safeguards. While we take strong precautions, no system can guarantee complete security and we cannot guarantee absolute protection of information transmitted online.
11. Data Retention
We retain personal information only for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, prevent fraud, and maintain legitimate business records. When personal information is no longer required, it will be securely deleted or de-identified.
12. Access and Correction
You have the right to access and request correction of your personal information. Most information can be accessed through your account dashboard. If you believe the information we hold about you is inaccurate or incomplete, please contact us at support@luny.com.au. We may require identity verification before providing access to personal information.
13. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyse usage behaviour, and deliver targeted advertising. You can disable cookies through your browser settings; however, doing so may limit some website features.
14. Analytics and Advertising Services
We may use third-party services such as Google Analytics to analyse website traffic and user behaviour. We may also use Google Ads to display advertisements across the internet based on previous visits to our website. You can manage your Google ad settings at https://www.google.com/settings/ads. We may also use Meta (Facebook) Pixel for conversion tracking, advertising optimisation, and custom audience targeting in accordance with Meta’s terms.
15. Links to Third-Party Websites
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.
16. Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will delete it promptly.
17. Complaints
If you believe your privacy has been breached or have concerns about how your personal information is handled, please contact us at support@luny.com.au. We will investigate the complaint and respond as soon as reasonably possible.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website and will take effect once posted. Continued use of the Service after updates indicates acceptance of the revised policy.
19. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Email: support@luny.com.au
Website: https://luny.com.au